MyGeotab/MyAdmin Maintenance

There will be a scheduled MyAdmin maintenance on Sunday August 31, 2014 beginning at 6 AM EST. The maintenance period should last until midday. During this time, MyAdmin order history may not be accessible.

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Important Notice for ClickOnce Users of Google Chrome

We have recently become aware that Google is removing support in Chrome for NPAPI. As a result, the Chrome extension “ClickOnce for Google Chrome” is no longer available to download from the Chrome Web Store. Users who currently already have ClickOnce for Google Chrome installed can continue using the extension for the time being. More information on this issue is available here: http://blog.chromium.org/2013/09/saying-goodbye-to-our-old-friend-npapi.html

If you are using Google Chrome and do not already have the ClickOnce extension installed, please download and run the following application to connect to your database: https://www.geotab.com/mygeotab/my.geotab.com.zip

We are working on removing MyFleetistics ClickOnce requirements in the coming months. Please note, if you are running a Key or RF downloader, you will not need to make any changes to continue using the downloader on your PC.

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Geotab Reports Google Maps Issue: Inability to use ”left-click” functions

The Geotab software development team is aware of an issue regarding the inability to use “left-click” functions on the MyGeotab Live Map when using the Google Maps map type. This inhibits the ability to create zones, update posted road speed, find addresses, etc. Until a fix is released, we recommend using a different map provider, such as OSM or Bing, for related tasks.

To change your default map from within Fleetistics>MyGeotab>System>System Settings>Maps. If you need assistance with this process please contact Fleetistics support. An update will be posted when Geotab publishes a fix. Thank you for your understanding.

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MyGeotab SDK Update

This update does not affect users of the MyGeotab application, only those who are integrated with the MyGeotab API using the Geotab SDK for the Microsoft .Net platform.

Geotab has released an update to the assembly (Geotab.Checkmate.ObjectModel.dll) used for integration with the MyGeotab API in .Net environments. This update does not add any new features or functionality. It is a maintenance release that that will help keep your integration compatible with future updates of MyGeotab.

This update does not require immediate code changes. You would need to rebuild your code with the latest DLL and review additional details in the forum posting to see if it applies to you.

Click here to download a zip file that includes the new dll file.
Click here for more details about this update.

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Telus Service Interuption

Telus is currently experiencing network issues within Canada. As of 1:00am EDT July 24, 2014, Telus has had an interruption of services for various regions in Canada. Go devices may experience difficulty communicating during this time. We will send a notice once this issue is solved.

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New Feature: Continue Tracking “Historic” Devices

Previously, if the device for a vehicle was made “Historic,” a new device needed to be assigned to that vehicle and there would be essentially two device records for that vehicle; one showing all data before the replacement, and one showing all data recorded afterwards. With this new feature, the vehicle can be assigned a new device without having to create a new record. The result is that there will be little to no break in the GPS data for that vehicle, even though it’s using a new device.

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Geotab Data Center Network Maintenance Notice

Geotab’s data center will be performing routine network maintenance on Sunday July 20th, 2014 between 07:00am and 10:00am Eastern Time. During this time users may notice intermittent connectivity issues to their MyGeotab database and may also notice delays receiving live data.

No data will be lost during this window and any service interruptions should only last 1-2 minutes. Please contact Geotab Support if you have any questions or concerns.

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Scheduled Maintenance for MyAdmin Services

Geotab will be performing scheduled maintenance on the MyAdmin servers on Saturday, June 21st from 9am EDT until approximately 12pm EDT (3 hours). During this time various services on the MyAdmin Portal (myadmin.geotab.com) may be impacted.

For more information, please contact Geotab by visiting us at www.geotab.com.

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Urgent MyGeotab Maintenance

There will be a short maintenance period tonight (Wednesday, June 4). As a result, databases on my29 and my31 may be unavailable during this period, which should run from 10PM – 1AM EST.

If you have any questions or concerns, please contact your usual Geotab support lines.

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Planned MyGeotab Maintenance

There will be a planned MyGeotab maintenance scheduled for this Tuesday (June 3) to address recent performance issues. During this window, databases on My9 and My28-30 may be affected. The maintenance period should be around two hours beginning at 9PM EST. If you have any questions or concerns, please contact your usual Geotab support lines.

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