Geotab Response to GM Bulletin

Geotab has become aware of the following GM service bulletin titled GM Service Bulletin #13-08-116-001A: Aftermarket ALDL or DLC Interface Devices Causing Multiple Issues – (Mar 22, 2013). A link to the contents of this bulletin is available at https://www.geotab.com/geodownloads/resources/gm_bulletin.pdf

A formal response to this bulletin from Geotab is available at https://www.geotab.com/geodownloads/resources/geotabresponsetogmbulletin.pdf

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Product Announcement: HRN-DS06S4

HRN-DS06S4

Name: HRN-DS06S4
Replaces: HRN-D6HD
Description: 6 Pin straight harness for North American Heavy Duty Deutsch connector installations. Replaces HRN-D6HD.
GO Devices supported: GO5, GO6 and GO7.
What has Changed: The harness is now 100cm in length (39 inches) allowing the GO device to be installed without the need for a HRN-BS16S4 (Install Pack).
Purpose: Straight harness used to move the GO device under the dash and out of sight.
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MyGeotab October Release Address Lookup Issue

Geotab is aware of an issue with our map provider which could cause address lookup requests to fail for customers running the latest MyGeotab October release. We expect this issue to be resolved within the next 2 hours. If this is currently impacting your use of the software, please use an alternate map provider by clicking on Administration->System->System Settings->Maps.

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MyGeotab 5.7.1 Release

Please note, Geotab will be making the new release of MyGeotab available to all new customers beginning Monday November 3rd. From this date any new databases registered on MyGeotab will be registered on the new release.

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Device communication issues on the Rogers network – RESOLVED

Rogers technical support has confirmed that the service issue they were experiencing in Canada last week had been resolved . If there any outstanding issues regarding Rogers devices failing to connect to the network, please contact support.

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Geotab DNS Intermittent Connection Issue – RESOLVED

Geotab has confirmed this morning that the DNS issue affecting the geotab.com domain has been resolved. We have confirmed that devices from all supported carriers are connecting to our servers. If you are still experiencing connectivity issues, please contact support for assistance. Thank you.

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Geotab DNS Intermittent Connection Issue – UPDATE

Saturday morning at approximately 12:00am EST Geotab’s DNS provider experienced an issue which affected a large number of users from being able to access the geotab.com domain. Our IT team has failed over to an alternate DNS provider and have verified that all services are currently up and running. Customer’s may still experience issues connecting to Geotab services while the DNS changes are propagated throughout the Internet’s DNS servers.

Mail to Geotab would have been delayed that was sent after 12am and before 9am Saturday.‚Äč Geotab is currently reviewing the issue with Google to determine the cause of the DNS service outage.

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Device communication issues on the Rogers network

Geotab is aware of intermittent communication issues being experienced by Rogers devices in Canada. We are currently monitoring the situation and will provide another update once more information is available.

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My6 emergency maintenance

My6 will be down for the next couple of hours for emergency maintenance. Another update will be sent out once the maintenance is complete.

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MyGeotab Dashboard Issue – RESOLVED

Geotab is aware of an issue on my.geotab.com where dashboards are not displaying across multiple databases. We have isolated the cause of this issue and have corrected the issue on all MyGeotab servers. If you are still experiencing issues running Excel reports or pulling data from the dashboard, please contact support immediately for assistance. We apologize for any inconvenience caused by this issue.

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