Telus Service Interuption

Telus is currently experiencing network issues within Canada. As of 1:00am EDT July 24, 2014, Telus has had an interruption of services for various regions in Canada. Go devices may experience difficulty communicating during this time. We will send a notice once this issue is solved.

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New Feature: Continue Tracking “Historic” Devices

Previously, if the device for a vehicle was made “Historic,” a new device needed to be assigned to that vehicle and there would be essentially two device records for that vehicle; one showing all data before the replacement, and one showing all data recorded afterwards. With this new feature, the vehicle can be assigned a new device without having to create a new record. The result is that there will be little to no break in the GPS data for that vehicle, even though it’s using a new device.

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Geotab Data Center Network Maintenance Notice

Geotab’s data center will be performing routine network maintenance on Sunday July 20th, 2014 between 07:00am and 10:00am Eastern Time. During this time users may notice intermittent connectivity issues to their MyGeotab database and may also notice delays receiving live data.

No data will be lost during this window and any service interruptions should only last 1-2 minutes. Please contact Geotab Support if you have any questions or concerns.

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Scheduled Maintenance for MyAdmin Services

Geotab will be performing scheduled maintenance on the MyAdmin servers on Saturday, June 21st from 9am EDT until approximately 12pm EDT (3 hours). During this time various services on the MyAdmin Portal (myadmin.geotab.com) may be impacted.

For more information, please contact Geotab by visiting us at www.geotab.com.

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Urgent MyGeotab Maintenance

There will be a short maintenance period tonight (Wednesday, June 4). As a result, databases on my29 and my31 may be unavailable during this period, which should run from 10PM – 1AM EST.

If you have any questions or concerns, please contact your usual Geotab support lines.

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Planned MyGeotab Maintenance

There will be a planned MyGeotab maintenance scheduled for this Tuesday (June 3) to address recent performance issues. During this window, databases on My9 and My28-30 may be affected. The maintenance period should be around two hours beginning at 9PM EST. If you have any questions or concerns, please contact your usual Geotab support lines.

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Planned Maintenance

There will be a planned MyGeotab maintenance scheduled for this Sunday (June 1) to address recent performance issues.

During this window, databases on My9 and My28-30 may be affected. The maintenance period should be around two hours beginning at 9PM EST.

If you have any questions or concerns, please contact your usual Geotab support lines.

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MyGeotab Road Speed Map Issue – UPDATE

This a status update to the posted road speed issue reported earlier this month. Geotab is aware of an issue where the posted road speed shown in a tooltip on the map may not correspond to the actual speed limit for that road. This manifests as different road speeds shown by the tooltip and in the exceptions report.

Q: What caused the issue?

A: We added an OpenStreetMap override feature, which can be used to fix incorrect road speeds in real time. We incorrectly prioritized the OpenStreetMap estimated road speed over the Navteq speeds when both existed.

Q: What is Geotab doing to resolve this?

A: The prioritization issue is fixed and currently live. We have also improved road identification whose issues include side roads near highways, overpasses where roads overlap, and incorrect off/on ramp data.

Q: What is Geotab doing to prevent these issues from occurring again in the future?

A: We have implemented automated unit tests for this issue. This will ensure future algorithmic improvements do not cause unexpected side effects, or break previously fixed issues. This allows us to balance future improvements with stability.

It is important to note that the true exception is in the exceptions report. The map tooltips are for a visual sight only and may not be as accurate. This is because trips history uses past and future trip data to more accurately predict the speed limit.

Also note, the posted road speed data from Navteq and OpenStreetMap on which we rely is not 100% accurate. Posted road speed exceptions should always be checked against the known posted road speed before taking any disciplinary action.

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Garmin DEZL 760 firmware v 4.6 Notice

Garmin announced today that it has come to their attention that the latest version of firmware for the DEZL 760 has a bug/error that will shorten the text message length of the stop protocol (A603) to only 99 characters. Garmin has also discovered some potential HOS database issues with the use of this firmware version as well.

Therefore, we strongly recommend that no customers using Geotab’s Garmin HOS solution download v4.6 for the DEZL 760 due to the issues mentioned above.

The Garmin Fleet team is hard at work on v4.7 which will address these issues. They expect to have this release available in June. We apologize for any inconvenience this may cause.

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Intermittent Connection Issues with Live Devices – RESOLVED

Intermittent Connection Issues with Live Devices – RESOLVED

The connectivity issue affecting Go Live devices has been resolved. If you are experiencing any issues with GoLive devices not communicating, please contact the support team for assistance.

We apologize for any inconvenience caused by this issue. Thank you.

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