Device communication issues on the Rogers network

Geotab is aware of intermittent communication issues being experienced by Rogers devices in Canada. We are currently monitoring the situation and will provide another update once more information is available.

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My6 emergency maintenance

My6 will be down for the next couple of hours for emergency maintenance. Another update will be sent out once the maintenance is complete.

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MyGeotab Dashboard Issue – RESOLVED

Geotab is aware of an issue on where dashboards are not displaying across multiple databases. We have isolated the cause of this issue and have corrected the issue on all MyGeotab servers. If you are still experiencing issues running Excel reports or pulling data from the dashboard, please contact support immediately for assistance. We apologize for any inconvenience caused by this issue.

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Expiration Notice

Some of you may have received this message. Please disregard, it was incorrectly published by Geotab.

“This Checkmate build will expire on 01/10/2014. Please contact your Geotab reseller for an update”

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Clickonce Deprecated in Google Chrome Browser

As of today all ClickOnce Chrome extensions have been automatically disabled as Google has deprecated this service. If you are using Google Chrome you can still enable this extension from the Chrome Extension Settings menu by following steps outlined in the picture below.



Please be aware that ClickOnce is no longer officially supported by Google and violates their Web Store Policy. As an alternative to using ClickOnce users may also use the following Exe file to access all MyGeotab features.

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2012-2014 Ford Focus TSB Issue – IMPORTANT

Geotab has recently become aware of a Ford Focus Service Bulletin affecting all 2012 – 2014 Ford Focus’s. The bulletin indicates that there is the potential in these vehicles for the CAN circuit located on the underside of the front passenger seat to short to ground. This issue can cause erratic behavior to occur inside the vehicle. Possible symptoms include engine warning lights to appear on the dash, loss of power steering/brakes, failure to start the vehicle, and the potential to stall the vehicle while moving. We have seen that the likelihood of these symptoms occurring is higher with a GO6 device installed.

Geotab strongly recommends that any customer using a GO6 device in a 2012 – 2014 Ford Focus have the vehicle serviced under the TSB Reference #ASI-44460 before continuing to use the GO device in the vehicle.

More information on this issue is available here:

NHTSA Reference #10055324, TSB Reference #ASI-44460

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MyGeotab/MyAdmin Maintenance

There will be a scheduled MyAdmin maintenance on Sunday August 31, 2014 beginning at 6 AM EST. The maintenance period should last until midday. During this time, MyAdmin order history may not be accessible.

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Important Notice for ClickOnce Users of Google Chrome

We have recently become aware that Google is removing support in Chrome for NPAPI. As a result, the Chrome extension “ClickOnce for Google Chrome” is no longer available to download from the Chrome Web Store. Users who currently already have ClickOnce for Google Chrome installed can continue using the extension for the time being. More information on this issue is available here:

If you are using Google Chrome and do not already have the ClickOnce extension installed, please download and run the following application to connect to your database:

We are working on removing MyFleetistics ClickOnce requirements in the coming months. Please note, if you are running a Key or RF downloader, you will not need to make any changes to continue using the downloader on your PC.

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Geotab Reports Google Maps Issue: Inability to use ”left-click” functions

The Geotab software development team is aware of an issue regarding the inability to use “left-click” functions on the MyGeotab Live Map when using the Google Maps map type. This inhibits the ability to create zones, update posted road speed, find addresses, etc. Until a fix is released, we recommend using a different map provider, such as OSM or Bing, for related tasks.

To change your default map from within Fleetistics>MyGeotab>System>System Settings>Maps. If you need assistance with this process please contact Fleetistics support. An update will be posted when Geotab publishes a fix. Thank you for your understanding.

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MyGeotab SDK Update

This update does not affect users of the MyGeotab application, only those who are integrated with the MyGeotab API using the Geotab SDK for the Microsoft .Net platform.

Geotab has released an update to the assembly (Geotab.Checkmate.ObjectModel.dll) used for integration with the MyGeotab API in .Net environments. This update does not add any new features or functionality. It is a maintenance release that that will help keep your integration compatible with future updates of MyGeotab.

This update does not require immediate code changes. You would need to rebuild your code with the latest DLL and review additional details in the forum posting to see if it applies to you.

Click here to download a zip file that includes the new dll file.
Click here for more details about this update.

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